Needing some help/suggestions. I received my Medtronic Azure pacemaker a week ago & feel better than I have in a long time. Recovery is going well, but frustrated with my monitor situation. Drs office said I could download an app & monitor remotely from my phone; great since I travel for work & pleasure. According to the Medtronic rep the monitor sent to me must stay at my bedside & my phone has to be 6ft away. Found out there is another monitor that uses the phone app, but not compatible with my Pixel phone. Thinking of getting an iPad mini or something similar so I can remotely monitor while traveling. Anyone using the app for monitoring & what device do you use? Apologize for the long post but at this point, beyond frustrated with the Medtronic support. Thanks for any suggestions. 


Thank you for all the help. I was able to get help from Medtronic Tech Support. I am now hooked up with an app in my iPad Mini & the separate monitor will be returned. 



by Swangirl - 2019-05-10 01:29:42

I have a bedside monitor that is on the WiFi.  My cardiologist doesn't mind if I travel away from he monitor for a few weeks.  I'm not familiar with the phone App.  


by fox30 - 2019-05-10 09:50:21

Call Medtronic patient services.They can be very helpful They are much more accessible that the folks at my EP's office or at the PM center at the hospital he uses. 1 800 551 5544 ext 41835



by SamanthaS - 2019-05-10 12:39:56

I was told you can only have one or the other, not both.  So far, the monitor has worked very well for me, but if I want to go far away, it would be bulky to travel with.


by AgentX86 - 2019-05-10 12:52:12

Everyone's case is different but they told me not to take my monitor on vacations. It's not a boat anchor and if I needed to send data, any hospital could do it and even fire houses (with paramedics) would do in a pinch. Note that they don't monitor me continuously, just if I have an issue.

medtronic monitor

by young@hrt - 2019-05-10 12:52:49

I have the Serena pacemaker (about 6 weeks) and use the Medtronic MCL app on my android phone.  I do not have a stand alone monitor but rely on the bluetooth phone app for reporting.  For me the app is working very well, although somewhat limited in the information that it reports to the patient.  It took me serveral calls to get the app to work correctly.  The biggest issue was getting the clinician office's monitoring staff to accept my transisiton.  The office has to "accept" you as a patient (somewhat of a misnomer since I allready was a patient and had the pacemaker installed).  What this meant was that they had to move me over to the actively monitored list.  Once this occured the app has functioned properly.  I recently was out of town for a couple weeks and the app worked without issue.  I think it beats carrying around to separate monitoring system. In the case of emergency where you need to transmit the pacemaker functioning to your cardiologist while away from home, all you need is your smart phone.

Since the app is pretty new (released Jan 2019), Medtronic is still working out bugs.  I have had a couple calls to them and in my case they have been able to resolve the issue.

MCL Heart app

by ar_vin - 2019-05-31 17:25:07

This relatively new app is already light years ahead of the crappy home monitor that sat by my bed for months since I got my Medtronic pacemaker. I recently installed the app and sent back the monitor box back to Medtronic. The monitor box never once sent a scheduled transmission despite multiple calls to Medtronic, my EPs office and a lot of effort on my part.

The app just works. Unfortunately it's only available on a handful of iPhone models and Samsung phones. Hopefully Medtronic will expand support to more smartphones.


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I have an ICD which is both a pacer/defib. I have no problems with mine and it has saved my life.